On July 24, 2019, the Passport, Immigration and Citizen Agency (PICA), in collaboration with the Jamaica Customs Agency (JCA), launched the online version of the Immigration/Customs Declaration Form (C5 Form), which will allow for more efficient processing of air passengers and baggage at the island’s international airports.
The Online Passenger Declaration Platform provides passengers with a flexible option for completing the Declaration Form and aims to reduce waiting and processing times at both the Immigration and Customs halls. Travellers who use this service can fill out the online form once they have booked their flight, or, while en route to Jamaica.
Speaking at the launch, CEO/Commissioner of Customs, Mrs. Velma Ricketts Walker, said: “as protectors of Jamaica’s borders, we (PICA/Customs] have a duty and a mandate to carry out this function effectively, using a two pronged approach – that of ensuring that we safe-guard our country, as well as offering excellent service to our passengers.”
“The introduction of this [C-5 platform] system,” she further stated, “is expected to improve not only our processing time, but also our risk management capabilities, as well as the customer service experience.”
The Online Passenger Declaration (C5) Platform was conceptualised by PICA, and is designed to capture the same information as the manual version. This system is a first for the Caribbean Community (CARICOM).
Some Frequently Asked Questions (FAQs):
This is an online version of the physical Immigration/Customs Declaration C5 Form. It allows airline passengers to complete and submit their Immigration and Customs Declaration information prior to their arrival in Jamaica.
Yes, each passenger is required to complete the form
Customers can be assured that their security will not be compromised. The data is encrypted and the system has been accorded an A+ certification as a secured site.
No, you cannot amend the form. Once you have submitted the form you cannot change the information. You may however complete another form with the updated information and resubmit. The last information submitted, will supersede the first.
Yes, the physical form is available to passengers. The manual processing of passengers and baggage will continue alongside the use of the electronic system.